Services → Support and Maintenance
Support and Maintenance
Remote diagnostics, firmware updates and on-site support to keep smart infrastructure running.
What is Support and Maintenance?
Deployed systems need care: firmware improves, batteries age and networks change. e.FM supports the systems it builds with remote diagnostics, over-the-air firmware updates and on-site help when remote work is not enough.
Who it is for
Customers running e.FM devices or e.FM Cloud, and teams that want a technical partner to keep an IoT deployment stable.
How we work
- Monitoring. We watch device status and connectivity through e.FM Cloud.
- Remote diagnostics. When a device misbehaves, we check logs and telemetry before sending anyone on-site.
- Firmware updates. Updates are delivered over the air where the device supports it, such as SolarNode over LoRa.
- On-site support. For hardware problems we arrange a visit.
What you get
- Device health monitoring
- Remote troubleshooting
- Firmware update delivery
- Maintenance report on request
Related
Frequently Asked Questions
Can firmware be updated remotely?
Yes, on devices that support it. SolarNode supports OTA updates over LoRa.
What are the support hours and response times?
Contact us with your setup and we will confirm the support terms that apply to it.